Preguntas frecuentes (FAQs)
- 1. Promociones y Formas de Pago
- 2. Reservaciones y Bookings
- 3. Cambios en Reservaciones
- 4. Cancelaciones y Reembolsos
- 5. Facturación
- 6. Transportación
- 7. Experiencias en el Parque
- 8. Seguridad y Recomendaciones
• What payment methods are available?
We accept cash, credit cards, and Apple Pay.
• What promotions are currently available?
We offer seasonal promotions. Follow us on social media to stay updated on active offers.
• Do you offer discounts? How do they apply?
Yes, we offer a 50% discount on the regular price for Dominican nationals and residents upon presenting valid ID or residency documentation at the park entrance.
• Do you offer interest-free installment payments?
Currently, we do not offer installment payment options. We recommend checking with your bank for alternative financing options.
- • If I book online, when will I receive my tickets?
With our reservation system, physical tickets are not required. You will receive a digital confirmation that you can either print or show as a screenshot upon arrival.
• Is it necessary to book for a specific date?
Yes, due to high demand and limited capacity, we recommend booking in advance to secure your spot.
• What are the booking hours?
Our online booking system is available 24/7.
• How can I contact customer service from abroad?
You can reach us through our social media channels or via the contact form on our website.
• Who is not allowed to participate in the tours?
Pregnant women, individuals with mobility issues, people with back or neck problems, children under 6 years old (for buggies), and buggy drivers must be over 18 and present a valid driver’s license. - • Monkey Sanctuary
Pregnant women, individuals with mobility issues, people with peanut allergies, and people with viral illnesses.
• Is there an age limit to visit the sanctuary?
There is no minimum age, but children under 6 must be accompanied by an adult who will be responsible for holding the feeding plate.
• Do you offer group discounts?
Yes. For group discount options, please contact our commercial team directly for personalized assistance.
- • Can I change the name on the tickets?
Yes, you can request a name change by contacting our reservations team directly. This change is subject to availability and must be made at least 24 hours in advance.
• Can I change the date or time of my reservation?
Yes, as long as the request is made at least 24 hours in advance. Changes are subject to availability on the new date or time.
- • What is your cancellation and refund policy?
You can cancel your reservation at least 24 hours in advance for a full refund. Cancellations made after this period or no-shows on the day of the visit are non-refundable. To cancel, please contact our customer service team.
- • How can I request an invoice?
To request an invoice, please email our customer service team with your full billing details and proof of payment. Requests must be made within the same month of purchase.
- • If I chose park transportation, when will I be picked up and where should I wait?
Pickup time depends on your hotel location. You will receive confirmation via WhatsApp after your booking is complete. Transportation will pick you up at your hotel lobby or main access point.
• What if my hotel is not on the pickup list?
If your hotel is not on the pickup list, our team will contact you to coordinate the nearest available meeting point.
• I’m not staying at a hotel. How can I arrange transportation to the park?
If you're not staying at a hotel, message us on WhatsApp and we'll help coordinate a convenient pickup point. We’re committed to helping you get here easily.
- • How long does each experience/tour last?
The full park experience lasts approximately 4 hours. This may vary slightly depending on the group and daily conditions.
• Do I need to bring anything special for the activities?
Yes, we recommend bringing comfortable clothing, a swimsuit, towel, closed-toe shoes or sporty sandals, sunscreen, and biodegradable insect repellent.
• Can I bring my own camera or GoPro? Are there any restrictions?
Yes, you may bring your camera or GoPro. However, for safety reasons, there may be activities where you'll need to secure it properly or temporarily leave it aside as instructed by your guide.
• Do you have lockers or a secure place for personal items?
Yes, we provide lockers where you can safely store your belongings during your visit.
• Is food available at the park? What kind of food do you offer?
Yes, we have a snack area offering drinks, light bites, and local products like coffee and artisan chocolate.
- • Do the activities have any level of difficulty or physical requirements?
Some activities require basic mobility and the ability to walk on uneven terrain. While athletic ability is not needed, guests should be comfortable moving around actively and getting dirty or wet.
• What happens if it rains on the day of my visit? Are activities canceled?
Activities continue as normal during rain unless weather conditions pose a safety risk. In the event of thunderstorms or extreme conditions, rescheduling or cancellations will be handled according to our policies.
• Do you provide insurance or medical assistance in case of emergency?
Yes, we include basic insurance in your visit and have trained staff to respond to emergencies within the park.
adventure waits you
Monday to sunday From 7 am to 7 pm
23000 Higuey
Republica Dom.
info@evolution
adventurepark.com
+1(849)
260 1616
Preguntas frecuentes
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